White Shark Media Showcases the Best Way to Deal with Customer Feedback

https://www.youtube.com/watch?v=Wl25VsoZ6Kw

 

It’s a given that any company will receive a mix of opinions from customers. People’s opinions tend to reflect a wide variety of needs and wants that can be colored by an especially good or bad day. It’s often hard to predict what kind of service a company provides by simply looking at a review. They usually say more about the person making the review than they do about the company itself. But White Shark Media has been proving that it’s possible to tell a lot about a company by how it reacts to those opinions.

 

White Shark Media doesn’t try to hide from criticism. In fact, they go to some lengths to showcase that criticism and the changes they’ve made to address it. For example, customer feedback has led to a much stronger connection between clients and individuals within the company. Instead of dealing with a faceless company clients are able to have a single contact person who’s familiar with all of their details. The transition from signup to successful campaign is made even smoother thanks to Senior SEM Consultants following clients through every step of the transition.

 

This individualized attention can also be seen with White Shark Media’s relation to AdWords campaigns. Some customers didn’t like the idea of creating new campaigns when they signed up with White Shark Media. New clients now have the option of working with existing accounts or starting from scratch. This ensures that the needs of a client will always come first. If an existing campaign is producing good results than it can be built upon by White Shark Media. And if a client wants to start from scratch than that option is available as well.

 

All of this shows that White Shark Media is highly focused on customer satisfaction. They’re open about client’s issues, and even more so about the steps taken to address them. This transparency is the best assurance one can have that a company is really focused on customer satisfaction.

Teacher-parent Meetings are Becoming Obsolete

ClassDojo has introduced an app that will connect teachers, students, and their parents. It will enhance communication between them which will impact the students’ performance. The teachers and the parents will be in a position to monitor the student’s activity and social behavior.

The app is a great improvement as it will allow the educator and parents to communicate all throughout the year. The motivation behind developing the app is to help the parents to support their kids at home too.

The teachers have been equipped with a tool that will allow them to send messages and videos of the student’s activities in the classroom. They can also use the app to make a simple schedule to the parents.

ClassDojo was founded in 2011 and it has received a great reception from the people. Today, the Company has over 85,000 schools in both private and charter systems that actively use the system.  Check en.wikipedia.org.

Even though the app is similar to the Facebook and Snapchat platforms, it is purely designed for education purposes. The app has features that will create a positive culture in the classrooms.

How does the Company generate revenue? They provide quality and superior products and services that the parents are ready to pay for. The Founders indicated they don’t expect to monetize or generate any profits until later on. Their goal is to improve the education sector by providing a communication tool.

It is that simple premise that has enabled them to stay ahead of their competitors.

About ClassDojo

ClassDojo app is designed with transactional features that will enable the parents to make easy payments to the school. They will be able to pay for services like field trips and supplies that the students need.

ClassDojo is a startup company with about 25 employees. They are yet to generate revenue from their services, but their mission has put them on the international mark. They founders are pioneers who seek to connect the teachers, students, and parents to enhance the performance.

Instead of creating the one-size-fits-all app, the founders involve the parents, teachers, and students in the planning so that they can provide what they need. ClassDojo has created a community.

Go straight to this related link.

In the recent years, ClassDojo has won different awards. They have been honored by Forbes, NBC Today Show, Fast Company, and LinkedIn among others.

The founders have provided different resources that are specific to the three groups.

Click   https://techcrunch.com/2016/04/15/classdojo-raises-21-million-for-app-to-make-parent-teacher-meetings-obsolete/