It’s a given that any company will receive a mix of opinions from customers. People’s opinions tend to reflect a wide variety of needs and wants that can be colored by an especially good or bad day. It’s often hard to predict what kind of service a company provides by simply looking at a review. They usually say more about the person making the review than they do about the company itself. But White Shark Media has been proving that it’s possible to tell a lot about a company by how it reacts to those opinions.
White Shark Media doesn’t try to hide from criticism. In fact, they go to some lengths to showcase that criticism and the changes they’ve made to address it. For example, customer feedback has led to a much stronger connection between clients and individuals within the company. Instead of dealing with a faceless company clients are able to have a single contact person who’s familiar with all of their details. The transition from signup to successful campaign is made even smoother thanks to Senior SEM Consultants following clients through every step of the transition.
This individualized attention can also be seen with White Shark Media’s relation to AdWords campaigns. Some customers didn’t like the idea of creating new campaigns when they signed up with White Shark Media. New clients now have the option of working with existing accounts or starting from scratch. This ensures that the needs of a client will always come first. If an existing campaign is producing good results than it can be built upon by White Shark Media. And if a client wants to start from scratch than that option is available as well.
All of this shows that White Shark Media is highly focused on customer satisfaction. They’re open about client’s issues, and even more so about the steps taken to address them. This transparency is the best assurance one can have that a company is really focused on customer satisfaction.